Standard 10 - Complaints and appeals

Student Appeal Policy
Introduction
Purpose
Scope
Definitions
Policy Statement
Grounds for appeal
Legislative context
Supporting documents
Responsibility
Implementation
Student Appeal Procedure
Introduction
Purpose
Scope
Definitions
Actions
Confidentiality and privacy
Appeals under legislation
Appeals under University policies and/or procedures
Appealing a Final Grade
Internal appeals to Committees or Academic Board
General principles and guidance
Obligations of parties
Seeking guidance
Obligations of the University
External legal remedies
Legislative context
Supporting documents
Responsibility
Forms and record keeping
Implementation
Appeals to the University Appeals Committee
Purpose
Scope
Legislative Context
Definitions
Grounds for Appeals to the University Appeals Committee
New Evidence
Irregularity of Procedure
Lodgement of an Appeal
Eligibility and Timelines
Student Assistance
Appeal Processing and Consideration
Appeal Hearing Documentation
University Appeals Committee Membership
Appeal Hearing Conduct
University Appeal Committee Decisions
Actions by the UAC Executive Officer Following the Appeal Hearing
External Appeal to the Victorian Ombudsman
International Students studying in Australia on a Student Visa
Correspondence to be Actioned Following the Hearing
Supporting Documents
University Policies and Procedures
Other
Proformas & Templates
Responsibility
Promulgation
Implementation
Forms/Record Keeping
Related Links
Internal Links
External Links
Pre-enrolment Appeal Procedure
Purpose
Scope
Legislative Context
Definitions
Actions
1. Confidentiality and Privacy
2. Handling a Complaint
3. Review the Complaint
4. Notify the Complainant
5. Recording Outcome
6. Process Improvement
Supporting Documents
Responsibility
Promulgation
Implementation
Records Management
Student Grievance Policy
Purpose
Scope
Definitions
Policy statement
Grounds for grievances
Responsibility
Legislative context
Associated documents
Student Grievance Procedure
Purpose
Scope
Definitions
Support person
Right to an advocate
Senior management
Confidentiality
Stages
Stage 1: Preliminary action
Stage 2: Initiating a grievance
Stage 3: Informal investigation and resolution procedure
Stage 4: Mediation
Stage 5: Formal investigation
Stage 6: External review
Responsibility
Forms/record keeping
Legislative context
Associated documents