Injury Management
To provide the implementation procedure for Federation University Australia’s (the University’s) Injury Management Policy.
To outline the roles and responsibilities of the University and its staff members with regard to the management of work-related injuries and return to work processes for work and non-work related injuries.
| Term | Definition |
|---|---|
| Alternative Duties/Alternative Workplace | Duties or employment that differ from those that are detailed in the staff member’s pre injury position description. |
| Certificate of Capacity (COC) | A specific form of medical certificate that relates to a claim for compensation. A valid Certificate of Capacity must be provided for any WorkCover claim for compensation that seeks payments for time lost. |
| Compensation Entitlements | Payment of wages and/or medical and like expenses relating to an accepted WorkCover claim. |
| Current work capacity | Under the Workplace Injury Rehabilitation and Compensation Act 2013, means a present inability arising from an injury or illness such that the staff member is not able to return to their pre-injury employment but is able to return to work in suitable employment. |
| Employment Obligation Period | The total period of 52 weeks, commencing on receipt of a WorkSafe Certificate of Capacity or claim for weekly payments (whichever is earlier), where the University has a legal obligation to provide an injured staff member with suitable or pre-injury employment, to the extent that it is reasonable to do so. The employment obligation period is not necessarily 52 consecutive calendar weeks as it only includes those periods where the staff member cannot do their full pre-injury duties and hours. |
| Insurer |
Agent appointed by WorkSafe Victoria to:
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| Medical Approval | A health practitioner’s agreement that the suitable duties offered are within the staff member’s current work capacity and should not cause harm to the injured/ill staff member. Approval from an independent medical examiner appointed by the University’s Insurer may also be used where appropriate. |
| Medical Restrictions | Directions provided by a health practitioner regarding the injured/ill staff member’s current work capacity and physical and/or psychological limits to be put in place to assist with recovery. Medical restrictions may include but are not limited to the number of hours to be worked, physical work capacity or preventing work in certain areas of the University. |
| Modified Duties | Duties that a staff member undertakes as part of their usual position that have been modified or restricted (eg the provision of support tools or equipment, reduced hours, rest breaks, working with the support of a colleague) to take into account the staff member’s current medical condition, as detailed on a WorkSafe Certificate of Capacity and/or other medical advice. |
| Occupational Rehabilitation Provider (ORP) | A return to work professional who is experienced in dealing with workplace injuries and helping people back to safe work. For WorkCover claims, an OR is independent of all parties involved in the claims process, including WorkSafe, the Agent managing the claim and the University. |
| Personal Illness or Injury | An injury, illness or disease that is not related to employment. A medical certificate(s) may be submitted. |
| Pre-Injury Duties | Duties undertaken by a staff member, as per their position description and/or duties undertaken prior to a work-related injury occurring. |
| Productive Duties | Any suitable duties performed by an injured staff member that provide meaningful employment and contribute to the operation of the School/Centre/Institute/Directorate. |
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Return to Work Hierarchy
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A sequence of return to work possibilities following injury or illness.
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| Return to Work Issue |
An issue relating to the return to work of a staff member with an accepted WorkCover claim. Such issues may include but not be limited to:
but excludes the following complaints:
These excluded issues may be resolved by using other University Policies or Procedures. |
| Return to Work Issue Resolution Procedure | The agreed procedure aimed at resolving issues that may arise in relation to return to work processes for staff members with an accepted WorkCover claim, in a timely and constructive manner and in a way that will assist the injured staff member to return to their pre-injury employment or suitable duties. |
| Return to Work (RTW) Plan | A written plan detailing how the University will assist a staff member stay at/return to work while recovering from a work-related injury or illness. |
| Scheduled Fee | The fees directed by WorkSafe Victoria for payment by the insurer for any medical accounts, travel or other related expenses. |
| Staff member | A person who is an employee of the University. This includes any person who holds a current contract of employment with the University. |
| Suitable Duties (SD) offer (referred to as Suitable Employment in the WIRC) | A written offer of duties to a staff member, detailing the hours and duties that are suitable to the staff member’s medical condition, capacity for work, skills and experience. These duties may be modified normal duties or alternative duties. |
| Supervisor | Any Head of School, Head of Department, Director, Manager or Supervisor who has the responsibility for the management of staff. |
| Treating Health Practitioner | A properly registered health care provider who is providing treatment to an injured staff member for an injury/illness. For treatment of injuries being claimed under WorkCover, the treating health practitioner must hold WorkSafe Approved Provider status. |
| WorkCover Claim | If a staff member has a work-related injury or illness, they may be able to receive compensation from WorkSafe Victoria. To do this they must lodge a Worker’s Injury Claim Form and, if claiming compensation for time lost from work, a valid Certificate of Capacity. These forms should be sent to the University’s Injury Management Coordinator. |
| Work Related Injury | Any injury, illness or disease arising out of or in the course of employment or, where applicable, where employment is a significant contributing factor as defined by the Workplace Injury Rehabilitation and Compensation Act 2013. |
| WorkSafe Victoria |
Statutory authority set up by the Victorian Government to manage Victoria's workplace safety system and:-
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This Section Outlines the Steps to be Taken Following Workplace Injury
| ACTIVITY | RESPONSIBILITY | STEPS | |
|---|---|---|---|
| A. | Reporting a work related injury or illness | Staff member, Supervisor |
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| B. | Taking action when receiving a report of injury or illness | Supervisor |
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| ACTIVITY | RESPONSIBILITY | STEPS | |
|---|---|---|---|
| A. | Taking action when receiving a report of injury or illness | Injury Management Coordinator |
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| B | Contact with employer | Staff member |
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| C | Return to work consultation. | Injury Management Coordinator. |
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| Injury Management Coordinator, staff member, supervisor, treating health practitioner. |
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| Injury Management Coordinator. |
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| D. | Developing Return to Work Plan | Injury Management Coordinator |
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| E | Monitoring Return to Work Plan | Injury Management Coordinator |
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| Supervisor |
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| Staff member |
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| F | Complete Return to Work Process | Staff member |
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| ACTIVITY | RESPONSIBILITY | STEPS | |
|---|---|---|---|
| A | Reporting an issue (within the Return to Work Issue definition) in the Return to Work Process |
Staff member; or Supervisor; or Injury Management Coordinator; or ORP; or the injured staff member’s treating health practitioner(s). |
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| B | Report the Return to Work Issue in writing |
Staff member; or Supervisor; or Injury Management Coordinator; or ORP; or the injured staff member’s treating health practitioner(s). |
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| C |
RTW Issue Resolution meeting . |
The Injury Management Coordinator is responsible for arranging the meeting. The injured staff member, their supervisor and the Injury Management Coordinator are required to attend the meeting. |
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| D | RTW Issue Resolution Procedure | All parties to the issue resolution meeting |
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| E | Conduct of Issue Resolution Meeting | All parties to the issue resolution meeting |
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| F | Corrective actions are agreed to by all parties | All parties to the issue resolution meeting. |
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| G | A written summary of the RTW Issue and the outcome of the Issue Resolution Meeting to be provided to all parties | Injury Management Coordinator |
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| H | At any stage during this process the RTW Issue Resolution Process can be suspended to allow for the appointment of an ORP |
Staff member, or Injury Management Coordinator |
If parties cannot reach agreement, assistance to resolve the matter can be sought from the Insurer or the WorkSafe Advisory Service. |
| ACTIVITY | RESPONSIBILITY | STEPS | |
|---|---|---|---|
| A | Claim lodgement | Injury Management Coordinator |
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| B | Claim lodgement | Staff member |
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| C | Claim lodgement | Supervisor |
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| D | Claim processing and receipt | Injury Management Coordinator |
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Most people are able to resume their normal work duties after an injury or illness. In some circumstance though, workplace modifications, work restrictions, and/or a return to work plan may need to be put in place to support a safe return to work
| ACTIVITY | RESPONSIBILITY | STEPS | |
|---|---|---|---|
| A. | Report injury or illness |
Staff member Staff member Supervisor |
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| B | Return to work consultation | Staff member, supervisor, medical professional and Injury Management Coordinator. |
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| C | Developing Return to Work Plan | Injury Management Coordinator |
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| D | Monitoring Return to Work Plan | Injury Management Coordinator |
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| E | Complete Return to Work Process | Staff member |
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Injury Management Coordinator
The Injury Management Coordinator is responsible for managing, monitoring and reviewing the Injury Management Policy, Injury Management and Return to Work Issue Resolution Procedures and for ensuring that injury and claims management processes comply with the requirements of the Workplace Injury Rehabilitation and Compensation Act 2013.
The Injury Management Coordinator is required to:
- manage, monitor and review the Injury Management Policy, Injury Management and Return to Work Issue Resolution Procedures.
- ensure that the confidentiality of information is maintained and appropriate disclosure authorities are obtained before releasing any information to third parties.
- develop sustainable working relationships with the relevant insurer Case Manager, supervisors, injured staff members, treating health practitioners, rehabilitation and other service providers;
- ensure staff members are aware of their rights and responsibilities in the event of a work related injury or illness;
- consult, to the extent that is reasonable, with the injured staff member, supervisors, treating doctors and rehabilitation providers in planning return to work options;
- provide injured staff members with clear, accurate and current details of their return to work arrangements;
- ensure staff members who are participating in return to work plans have suitable and productive duties that make a contribution to the University’s operations and are within their identified medical capacity;
- manage, monitor and review return to work plans and suitable duties in consultation with the injured staff member, their supervisor, treating health practitioner(s) and rehabilitation providers;
- participate in the Return to Work Issue Resolution Process should it be required;
- ensure compliance with legislative requirements in relation to employee compensation and return to work processes;
- ensure staff members receive appropriate compensation entitlements for a work related injury or illness;
- promptly process all paperwork relating to a worker’s compensation injury; and
- liaise with staff members who have a personal illness or injury and their supervisors, where appropriate, to facilitate their safe return to the workplace.
Supervisors
All Supervisors have a responsibility to participate in the return to work process, when it affects staff members in their School/Centre/Institute/Directorate .
Supervisors are required to:
- ensure an injured staff member receives appropriate first aid or medical treatment;
- promptly advise the Injury Management Coordinator via telephone or email as soon as they become aware of any work-related injuries that require medical treatment and/or time off work;
- comply with the requirements of the Incident and Emergency Management Procedure.
- promptly forward any paperwork received (including a copy of the Injury Report) relating to a workplace injury to the Injury Management Coordinator ;
- facilitate and/or implement changes as needed to provide a workplace that is safe and free of any risks to health and safety;
- facilitate the necessary advice and/or training to the staff members with regard to preventing work-related injuries;
- stay in contact with the injured staff member while they are away from the workplace;
- participate in return to work planning discussions with an injured staff member and the Injury Management Coordinator;
- participate in Return to Work Issue Resolution Processes should they be required;
- ensure that staff under their supervision observe University policies and procedures; and
- provide appropriate supervision to all staff members.
Injured Staff Members
Staff members with work caused injuries/illness have a responsibility to make reasonable efforts to return to work in suitable or pre-injury duties, to make reasonable efforts to participate and co-operate in return to work planning and to actively participate in assessments or other activities reasonably required by the Insurer under the Workplace Injury Rehabilitation and Compensation Act 2013.
Injured staff members are required to:
- report any workplace injuries/illnesses to their supervisor immediately or if immediate reporting is not possible, as soon as reasonably practicable and within the requirement of the Incident and Emergency Management Procedure;
- advise their supervisor within three (3) hours of the commencement of their usual working day if they are unable to attend work due to a workplace injury/illness. If notification within the specified time period is not possible, notification should be made as soon as practicable;
- promptly complete all necessary paperwork relating to their workplace injury/illness;
- when choosing to claim WorkCover for a work related injury/illness, complete a Worker's Injury Claim Form and forward this to the Injury Management Coordinator.
- provide Certificates of Capacity to cover any period of modified duties/hours or time lost from work. These certificates should continue until the staff member is fully cleared to resume normal duties.
- advise their treating health practitioner that the University will provide suitable duties and discuss with their treating health practitioner any duties they will be able to complete while injured/ill;
- submit all medical accounts for work related injuries to the Injury Management Coordinator for payment until advised otherwise.
- ask the treating health practitioner to issue their invoice to Federation University unless advised otherwise. Medical accounts relating to a workplace injury should not be paid for by the staff member because there is a chance that they may not be fully reimbursed if the provider has charged above the scheduled fee specified by WorkSafe.
- abide by the doctor’s medical restrictions both at work and at home;
- actively participate and co-operate in any work capacity, rehabilitation or vocational assessments.
- contact the insurer as soon as possible if unable to attend an assessment appointment that has been made by the insurer. An unreasonable refusal to attend such an appointment may result in suspension of compensation payments.
- make any medical appointments concerning their injury outside of work hours where possible. Where this is not possible, provide their supervisor with reasonable notice of their absence from work prior to the absence occurring;
- regularly communicate with their supervisor and/or the Injury Management Coordinator in relation to the status of their injury and their return to work program;
- make reasonable efforts to participate in a Return to Work Issue Resolution Process should it be required; and
- immediately advise their supervisor or the Injury Management Coordinator if they have an aggravation or recurrence of their injury.
For non work related injuries:
- provide a medical clearance to return to work if their absence from work has been more than 4 weeks;
- advise their supervisor if medical restrictions need to apply to their duties so that reasonable adjustments can be made; and
- provide a medical certificate detailing any restrictions.
| Title | Location | Responsible Officer | Minimum Retention Period |
|---|---|---|---|
| WorkSafe Worker’s Injury Claim Form WorkSafe Worker’s Injury Claim Form (Copy 1) WorkSafe Worker’s Injury Claim Form (Copy 2) | Insurer Staff member Human Resources | Insurer Case Manager Injury Management Coordinator | 50 Years |
| Return to Work Plans/Programs Return to Work Plan (Copy 1) Return to Work Plan (Copy 2) | Staff member Insurer Human Resources | Insurer Case Manager Injury Management Coordinator | 50 Years |
| Associated certificates & reports relating to an individual claim Associated certificates & reports relating to an individual claim (Copy 1) | Insurer Human Resources | Insurer Case Manager Injury Management Coordinator | 50 Years |
The Injury Management Procedure will be communicated throughout the University community in the form of:
- An Announcement Notice via FedNews website and on the ‘Recently Approved Documents’ page on the ‘Policies, Procedures and Forms @ the University’ website to alert the University-wide community of the approved Policy
- Inclusion on the University Policy, Procedure and forms website
- Electronic or hard copies provided to supervisors and injured staff members
- Inclusion in training and development workshops
The Injury Management Procedure is to be implemented throughout the University community via:
- An Announcement Notice via FedNews website and on the ‘Recently Approved Documents’ page on the ‘Policies, Procedures and Forms @ the University’ website to alert the University-wide community of the approved Policy
- Staff Induction sessions
- Training sessions

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