Standard 4 - Education Agents
- Agent Appointment Monitoring and Termination Policy
- Agent Appointment Procedure
- Agent Monitoring and Termination Procedure
- Printable PDF Version
Federation University Australia’s agents are often the first point of contact between prospective students and the Australian international education industry. Their activities and ethics are important to Australia’s reputation as a desirable destination for students. The University is therefore committed to only appointing agents who will act ethically and appropriately.
This Procedure applies to:
- Agents of the University; and
- Staff of the University involved in the recruitment, accreditation and monitoring of agents for the University.
|Agent:||An accredited person or organisation with the authority to promote the University's programs and services to students or intending students in nominated regions.|
|Agent Agreement:||The agreement between the University and the agent including the schedules.|
|CRICOS:||Commonwealth Register of Institutions and Courses for Overseas Students.|
|CUP:||Centre University Partnerships|
|ESOS Act:||Education Services for Overseas Students Act 2000 of the Commonwealth of Australia.|
|ESOS Regulations:||Education Services for Overseas Students Act 2000 of the Commonwealth of Australia.|
|National Code 2018:||National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018.|
|Prospective Student:||A person who intends to become, or who has taken any steps towards becoming, a student, an 'overseas student' or 'intending overseas student' as defined by the ESOS Act.|
The ESOS Act 2000 (Cth);
The ESOS Regulations 2001 (Cth);
The Migration Act 1958 (Cth);
The Migration Regulations 1994 (Cth);
The National Code 2018; and
Any other legislation or regulations relevant to governing the provision of education to overseas students in Australia.
|Prospective Agent:||An accredited person or organisation who wishes to have the authority to promote the University's programs and services to students or intending students in nominated regions.|
|Student:||A person who holds an Australian Student Visa and is an 'overseas student' as defined by the ESOS Act.|
|STEPS||WHO IS RESPONSIBLE?||COMMENTS|
|1.||Approved Agent Application Form sent to prospective agent.||CUP|
|2.||Completed form with documentation required attached and returned to University.||Prospective Agent|
|3.||If determined to be suitable to appoint, contact referees for completion of Agent Reference Check.||CUP||
Must receive a minimum of three referees in order to appoint (where provided).
In cases where referees refuse to complete the Agent Reference Check in writing or referees are unable to complete (i.e. travelling, policy of institute) there are two options:
|4.||Once Agent Reference Check has been completed reassess to determine if suitable to appoint.||CUP|
|5.||Complete Agent Agreement.||CUP||Available from CUP or Legal Office.|
|6.||Complete Request for Legal Services form.||CUP||Located on Legal Office webpage of University website.|
|7.||Send Request for Legal Services and Agent Agreement to the Legal Office for review.||CUP|
|8.||Agent agreement approved.||Legal Office||Legal will also check ABN.|
|9.||Two copies of Agent Agreement sent to Head Office of Agent.||CUP||Can use a courier service.|
|10.||Agent returns two signed original copies of agreement.||Prospective Agent|
|11.||Two original copies to be signed by Vice-Chancellor or nominee.||Legal Office|
|12.||One countersigned copy retained in Legal Office and one countersigned copy returned to CUP to return to the Agent together with Certificate of Representation/s.||Legal Office and CUP||Can use a courier service.|
|13.||Details of Agent updated on various CUP databases/spreadsheets (refer to In-File Agent Checklist).||CUP||Save all updates in L: Drive file.|
- Agent Appointment Monitoring and Termination Policy.
- Education Services for Overseas Students Act 2000.
- ESOS Regulations 2001.
- The ESOS (Registration Charges) Act 1997.
- The National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018.
- Federation University Australia Act 2010
- The Migration Act 1958.
- The Migration Regulations 1994.
|Title||Location||Responsible Officer||Minimum Retention Period|
|In-File Agent Checklist||CUP||Co-ordinator, International Student Recruitment|
|Agent Agreement (Available from CUP)||CUP||Co-ordinator, International Student Recruitment||
7 years after contract has expired.
|Approved Agent Application Form||CUP||Co-ordinator, International Student Recruitment|
|Agent Reference Check||CUP||Co-ordinator, International Student Recruitment|
The Agent Appointment Procedure will be implemented throughout the University via:
- An Announcement Notice under ‘FedNews’ on the ‘FedUni’ website and through the University Policy - ‘Recently Approved Documents’ webpage to alert the University-wide community of the approved Procedure;
- Inclusion on the University's online Policy Library; and
- An email alert to all Agents to inform them of the update.