Standard 6 - Student Support Services
Document Currently Under Review
Current Status: Sent For Approval - with Sponsor 19 December 2022
Standard 6 of the National Code 2018 requires the University and our partner providers to support the University's international students in adjusting to study and life in Australia, to achieving their learning goals and to achieving satisfactory progress towards meeting the learning outcomes of their programs.
The guidelines list information to be made available to students and suggested different ways it can be disseminated to students at orientation and during their period of study as a University international student. The information provided to students and source of information is not limited by the guidelines.
Topic | Source of Information for Students | Comments |
---|---|---|
Academic Progress and Rules | Research Services/School orientation presentation, School/school handbook, website |
|
Attendance requirements including programs where non attendance is reportable. | Orientation presentation, School orientation presentation, School handbook, website |
|
Availability of student support in the transition to life and study in a new environment | Students advised at orientation, handbooks, noticeboards, website of support staff contact details and availability times. |
|
Change of Address | Orientation presentation, Research Services/School orientation presentation, handbook/student guide, website. |
|
Deferring, Suspending or Cancellation of Enrolment by student | Orientation presentation, School/Research Services orientation presentation,handbook/student guide, website |
|
Deferring, Suspending or Cancellation of Enrolment by University | Orientation presentation, School/Research Services orientation presentation, handbook/student guide, website |
|
Email communication via FedUni student email account | Orientation presentation, School/Research Services orientation presentation, handbook/student guide, website. |
|
Emergency & Health Services | Orientation presentation, handbook/student guide, student diary, safety cards, website. |
|
ESOS Framework | Website | |
Facilities and resources | Orientation presentation, handbook/student guide, website. |
|
Handbook/student guide | Containing information to assist student to settle in Australia which can be referred to during the student’s time enrolled as a University student. Contains generic information that would relate to all students no matter what University program they are studying. Can be available in either hard copy or electronically. |
|
Late arrivals | Orientation |
|
Legal Services | Orientation presentation, handbook/student guide, student diary, website. |
|
Library rules | Orientation presentation, handbook/student guide, student diary, website. |
|
Monitoring program/course progress | Orientation presentation, , School/Research Services orientation presentation, handbook/student guide, School/school handbook, website. |
|
Safety Information | Orientation presentation, handbook/student guide, student diary, safety cards, website. |
|
School Handbook | Can be available in either hard copy or electronically. |
|
Staff member who is the official point of contact for student support services | Orientation, handbook/student guide, notice boards, website. |
|
Student agent feedback | Student is provided with an opportunity to give feedback on their agent. |
|
Student feedback -general | Orientation, handbook/student guide, notice boards, website |
|
Student program & teacher feedback | Via eVALUATE. |
|
Student’s rights and responsibilities | Orientation presentation, handbook/student guide, flyer, notice board. |
|
University Complaints & Appeals processes | Orientation presentation, handbook/student guide, school handbook, student diary, website |
|
The Student Support and Orientation for International Students Guidelines will be implemented throughout the University via:
- an Announcement Notice through the University Policy - ‘Recently Approved Documents’ webpage to alert the University-wide community of the approved Guidelines;
- inclusion on the University Policy, Procedure and Forms website; and/or