All students applying for a refund must complete the Refund Request Form (Domestic Students). Completed forms are to be submitted to Student Finance.

Normally overpayment (excess payment) of Student Fees resulting in a credit balance on the student's account will automatically be transferred as payment or part payment of the student's fees payable for the next semester or to other outstanding debts owing to the University. It is the responsibility of the student to be aware of all credit amounts (excess payments) on their account and to maintain current address and contact details. Students can apply for a refund of a credit balance.

Credit amounts on a student's account up to and including $100AUD will be forfeited to the University and processed as a forfeit of an insignificant credit balance. The University deems that credit balances are insignificant balances if the credit balance is less than $100 and the student's course status is inactive for more than one semester.

Student's with unclaimed credit amounts greater than $100AUD will be notified in writing of their credit amount. If refund applications are not received within twelve weeks of the date of the written communication, credit balances will be deemed as unclaimed and dealt with by the University according to the Unclaimed Monies Act 2008.

A student who withdraws from a unit or course on or before the census date in a semester is eligible for a refund of Tuition Fees or Student Contributions paid for the unit or course in that semester, as well as any credit balance on their student account.

A student who withdraws from a unit or course after the census date in a semester will not be eligible for a refund of any Tuition Fees or Student Contributions paid unless there are extenuating circumstances.

The SSAF is calculated and charged progressively for each semester, based on your enrolment (study load) within a calendar year.

Students who withdraw from a course/unit(s) before the applicable semester census date, and have paid their SSAF upfront, may be eligible for a full/partial refund.

You are not eligible for a refund of any amount paid for your SSAF if you withdraw from your course, or units of study, after the census date in the applicable semester.

If you have elected to defer payment of your SSAF you will incur a SA-HELP debt if you withdraw from your course, or units of study, after the census date in the applicable semester.

SA HELP Incurral Date

The incurral date for SA-HELP will be the census date ie; the last day in which you can drop your units without being financially liable.

Important: after the incurral date no remission of SA-HELP debts is available.

For more information visit the University Student Services and Amenities Fee webpage www.federation.edu.au/fees/ssaf or the Australian Government Study Assist website www.studyassist.gov.au

Commonwealth Supported Place and Full fee paying students withdrawing after the census date due to exceptional or extenuating circumstances should refer to the Remission of debt information available on our website and complete a Remission of Debt form.

The University will pay any refund within 20 University working days of receiving a legible, complete and correct application, including supporting documentation if required.

Amounts less than $10.00 AUD will be refunded only by Electronic Funds Transfer (EFT).

If a refund payment remains un-presented (unclaimed) for a period of no less than six (6) months, the instrument will be cancelled and the University will re-credit the remaining funds to the student's account, less any bank charges. Students will be required to re-apply for these refunds. The balance will be treated in accordance with the Credit Balances section of this Procedure.

The following appeals process is a separate application from the Remission of Debt application for Commonwealth Supported and Domestic FEE-HELP students.

A student who is dissatisfied with the outcome of an application for a refund has the right to request a review of the decision. The student must make this request in writing within 28 days of receiving the initial decision, to the University Review Officer:

Federation University Australia

The student must set out the reasons for requesting a review of the decision and provide any relevant supporting documentation.  Each request for review will be considered on its merits in conjunction with the supporting documentation provided.  The supporting documentation should provide enough detail for the University Review Officer (Manager, Student Finance or delegate) to make an informed decision regarding the request for review.

The review process will commence within 10 working days of lodgement of the request for review and the University Review Officer will provide written acknowledgement of receipt of the request.  Once a decision has been made the University Review Officer will notify the student in writing of the decision and the reasons for making the decision.

The decision of the University Review Officer is final and there is no further avenue of appeal within the University. If a student wishes to take the matter further then they have the right to access the external complaints and appeals process of the Victorian Ombudsman. Visit www.ombudsman.vic.gov.au/ for contact details.

Australian Consumer Law

Nothing in this procedure prevents a student from taking action under the Australian Consumer Law.

The personal legal representative of the Deceased Estate must apply for any excess payments which are to be refunded. The administrators must supply details about who the refund is payable to. The University reserves the right to request official documentation to support any such claims.

Bank charges may be incurred by the recipient of the payment. These charges are imposed by the banking institutions and are deducted from the payment made by the University. The University has no control over such charges and therefore does not bear any responsibility for amounts deducted.

Under banking regulations, if a student had made payment with a credit card any refund must be credited to the original credit card. The University will refund to the original credit card if the initial payment was made within the previous 12 months, otherwise the refund will be processed Electronic Funds Transfer (EFT).

Applications for refunds that are not covered by any of the provisions of this policy will be determined on a case-by-case basis, initially by the Manager, Student Finance Higher Education.