This procedure details Federation University Australia’s process for responding to applicants’ pre-enrolment appeals. This process ensures the integrity of selection and offers decisions and upholds the following principles of fairness, equal opportunity and natural justice:
- All parties shall have the right to be heard
- All relevant submissions and evidence shall be considered
- Matters that are not relevant shall not be taken into account
- The decision-maker shall not be biased.
This procedure applies to any person whose application for any course or unit (award and non-award) at Federation University was unsuccessful.
Rights to appeal under this procedure do not apply to the University’s assessment of applications for Streamlined Visa Processing (SVP) purposes).
- Federation UniversityAct 2010
- Federation University Statute 2021
- Part 5 - Division 1 - Academic Board
- Part 6 - Division 1 - Student admission
- Part 6 - Division 6 - Complaints, reviews and appeals
- Federation University Australia (Students) Regulations 2022
- Part 2 - Admission to be a student
- Part 5 - Student Misconduct - Division 7 Appeals
- Schedule 5.1 Current Programs
- Tertiary Education Quality StandardsAgency (TEQSA) Threshold Standards 2021
A complete list of definitions relevant to this procedure is contained within the Student Appeal Policy.
Term | Definition |
GPS | Global Professional School |
GS | Graduate Studies |
Any pre-enrolment appeal received must be treated by all parties as strictly confidential – refer to the Information Privacy Policy.
Information forming part of the pre-enrolment appeal shall only be discussed with, or made available to, a person who:
- Is a party to the appeal
- Is or has been legitimately involved in the management of that appeal; or
- Has a formal management role in following up on the consequences or implications of the appeal
Parties must be aware of the consequences if there is a breach of confidentiality, which may include disciplinary action.
ACTIVITY | RESPONSIBILITY | STEPS | |
A. | Appeal against selection decision - verbal | All relevant staff |
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B. | Written complaint received by a staff member at the local level | Staff member |
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C. | Complaints involving a Partner Provider | Dean, GPS |
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ACTIVITY | RESPONSIBILITY | STEPS | |
A. | Review the complaint | Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate |
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B. | Seek guidance | Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate |
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C. | Report findings | Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate |
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ACTIVITY | RESPONSIBILITY | STEPS | |
A. | Notify complainant | Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate |
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ACTIVITY | RESPONSIBILITY | STEPS | |
A. | Appeal record | Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate |
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ACTIVITY | RESPONSIBILITY | STEPS | |
A. | Analysis of the issue | Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate |
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- Chief Learner Experience Officer, as the Approval Authority, is responsible for monitoring the implementation, outcomes and scheduled review of this procedure.
- Director, Student Services and Registrar, as the Document Owner, is responsible for maintaining the content of this procedure as delegated by the Approval Authority.
The Pre-enrolment Appeal Procedure will be communicated throughout the University community in the form of:
- An Announcement Notice via FedNews website and on the ‘Recently Approved Documents’ page on the ‘Policies, Procedures and Forms @ the University’ website to alert the University-wide community of the approved Procedure.
- Learning and Teaching Committee
- Staff Induction Program
- Academic Induction Program
The Pre-enrolment Appeal Procedure will be implemented throughout the University via:
- Information Sessions; and/or
- Training Sessions; and/or
Title | Location | Responsible Officer | Minimum Retention Period |
Written appeal received from applicant |
Institute / School or University’s approved record-keeping system |
Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate | Destroy seven years from the date received |
Register item | University’s approved record-keeping system | Executive Officer to Director, Corporate Governance | Permanent |
Investigative records |
Institute / School or University’s approved record-keeping system |
Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate | Destroy seven years from the date of investigation |
Report submitted to Academic Board Executive | University’s approved record-keeping system | Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate | Permanent |
Response to complainant | University’s approved record-keeping system | Executive Dean of Institute / Dean of GPS / GS / Pro Vice-Chancellor VET or delegate | Destroy seven years from the date sent |